Week 2 in Accommodation SSB!

10 May 2011:

Today  we went to the store room to refill all the chemical containers,we had to wear protective clothing to prevent the chemicals from causing stains.We had to wear gloves,an apron and a protective mask.After lunch we just continued with our workbooks.

11 May 2011:

This morning I wrote my test about Health & Safety and Housekeeping services which went very well.After the test we went to Maroela 10 for a dusting.After lunch I just continued with my workbook,Module 2 and 3.

12 May 2011:

Today we went to Maroela6 for a spring clean (Departure).Then we went to the Laundry room for ironing.After that we continued with our workbooks.

13 May 2011:

Today  we went to the resource center to catch up with our blogs.Then me and Monique went back to SSB to do some ironing. 

14-16 May 2011 Off weekend!

17 May 2011:

Today we went to Acacia 209 for dusting,we also took pictures of what the everyday procedures are,and what  needs to get done.

18 May 2011-Off day(Voting)

19 May 2011:

Today I wrote  another test on Health & Safety and Housekeeping Services and continued with  my workbook.

New Course-SSB 9 Weeks Certificate

Week 1:

3 May2011:

In the first week they taught me how to clean a chalet the proper way.On our first day we went to Maroela 2 for our first Spring clean session,They taught us all about the different  cloths and different types of chemicals and when to use them.Later on Lucy  explained the whole department to us and what things are most important in different parts of SSB.

Cloths...

• Green cloth:Polish
• Yellow cloth:Dusting
• Blue cloth:Windows
• Red cloth:Bathroom/Toilet 

Chemicals...

• Window cleaner
• Air Freshener/Clear
• Multi-purpose
• Polish
• Pine gel
• Sunlight Liquid
• Bleach
• Swiss
• Descaler
• Carpet Shampoo
• Oven Cleaner

4 May 2011: 

Today me and Adriaan went to Adriano's house to get it ready for his arrival on Sunday morning.I had to empty the whole bookshelf and had to clean it and every book as well.After I cleaned every book I had to put every book back in the same order.I had to use the yellow cloth to dust off the bookshelf and then the green cloth and Mr Min to clean/polish the bookshelf.

5 May 2011:

Today we went to  Maroela 5 to do some dusting.After that  I swept the veranda and had to hose it off as well.When we finished I had to wet the driveway so that when Adriaan rake the area,it won't make a dusty cloud.Later when everything was done we went to the store room to do some stock taking.

6 May 2011:

Today we went to the resource center to catch up with our blogging from 09h00 to 12h00.After lunch we went to the classroom to continue with our workbooks and the task.From 18h00 to 19hoo we started with customer service which was really fun!

7 May 2011:

This morning  me and Monique started with all the filing which took us quite a while!After lunch we went to the classroom to continue with our workbooks.

8 May 2011:

This morning  me and Monique went to Adriano's house to do all the final checking  and to make sure everything is in order.We also had to wipe off all his leather couches and clean his windows with news paper.Then we had to carry out all of his "Outside Furniture" and had to make sure that everything is exact according to the photo file.After lunch we went to the classroom to continue with our workbooks.

9 May 2011:

Today we  continued with our workbooks and with our blogging.I also started  to study for tomorrows test on Health & Safety and Housekeeping services.

5 -24 April 2011- Reception

My first week was very stressful,I had to understand most of the things in the first week to get things going.It's important to do things correctly because if you don't customers will complain!It's important to be able to work under pressure,it also helps you to get things done much faster and sometimes it's the only way to learn.

I think reception is one of the most challenging jobs in hospitality.You have to work with perfection and as fast as possible.

I can finally say that I understand customer service and everything that goes hand in hand with it.

In the first week Sumaya taught me how to talk to guests on the phone the correct way,and that it's important to satisfy guests no matter what and that's what makes it difficult sometimes but at the end everything is successful.We did a role play on how to check in a guest.When checking in a guest you need:

• Green slip which the guest receives at the main gate.
• The guest needs to pay a conservation fee of a R100.00 which is non-refundable.

• Then the guest also needs to give you another R100.00 Key & Breakage deposit which we preferably want from a credit card in authorization.This is for when guests used the wine,wood etc. and if a guest broke something in the chalet,that item will be taken off the R100.00 deposit.

• If the guest pays the fee with cash,write out a receipt and staple it together with the R100.00,after that it's important to make sure it goes into the "Petty cash". 

Check in time is at 15h00.

• Greet the guest
• Ask for green slip and check the surname for the guest to confirm
• Let the guest fill in a Registration form and explain it to them,it's important for the guest to sign!!!!!! =)
• Then you click on the booking (Reservations)and check all the details.
• Then you ask for the Conservation and Key & breakage money and explain it to them.
• Then you get the guests Envelope which consists of a Evaluation form,Key and Breakage,Inventory,Map,a Breakfast voucher and the Key.Moselesele will need an extra Game drive voucher.Before giving them the envelope it's important to explain the map to the guest.

Activities...

• Game drives - Adult R55,Children R25
• Game drive with attitude - Adult R100,Children R80.
• Marula entertainment,walks - Adult R10,Children R5.
• Bicycle Game drive - R30 (we provide),R20 (if have own bicycle).
• Bush Expedition - Adult R65,Children R35.
• Horses - 1 Hour R100,30 min R50,Pony ride R15.
• Wild Life Center - Inside guests: Tue,Wen,Thu 09h00 and 15h00. Adult R75,Children R45.Outside guests - Adult R95,Children R55,The only visit is at 09h00!
• Adventure center - Quads: Double R280 (only children under the age of 10 qualify for the second person), Single R220 (Adult/Children above the age of 16 years).
• Archery: 30 min. R80 per person.
• Pellets: For 25 shots. R70 per person.
• Meat lovers: Friday Adult R95,Children R45.
• Monday Buffet:19h00, Adult R45,Children R25